Singapore-based online bookstore - 10 million titles - 7-day local delivery - tracking number - collect paid books from Bugis Junction - delivery info - contact us

Information

Delivery Info and Charges

 

Most of our books are labeled In Stock or Low Stock and they can usually be fulfilled within 7 working days.

  • We have 3 delivery options available
  • Fulfillment time for In-Stock and Low-Stock items is the same for all options
  • Delivery service is done by local courier
  • Tracking number is available for all deliveries

 

Delivery Options

Delivery Schedule

Fee

Estimated Fulfillment Time
(for In Stock and Low Stock Items)

Home Delivery

5pm - 8pm on Weekdays (Mon-Fri)
8am - 5pm on Saturdays
8am - 12pm on Sundays and Public Holidays

$4.90

Usually between 4-7 working days

Office Delivery

8am - 5pm on Weekdays, excluding Public Holidays

$4.90

Usually between 4-7 working days

Self-Collect at Bugis Junction

Store opens 1pm - 9pm daily

Free

Usually between 4-7 working days

 

 

Take note:

  • Fee is on per order basis, not per book
  • For example: you buy 5 books and choose Office Delivery, delivery fee is $4.90
  • *Working days are Mondays through Fridays excluding Public Holidays
  • Saturdays, Sundays and Public Holidays are not counted as working days
  • Public Holidays in 2016-2017: http://www.mom.gov.sg/employment-practices/public-holidays
  • Delivery is not available to these areas: List of Restricted Areas
     

Collecting your books (only for self-collection option)
Collection notification will be emailed to you after 4-7 working days. 
Do not collect if you have not received our email notification.

More on Self-Collection, please click here.

 


 

 

 

Other than In Stock or Low Stock books, our web store carries items with three other stock status.

Please take note that actual delivery date may take longer than estimated fulfillment time stated below.

 

 

Status

Estimated Fulfillment Time

In Stock

Usually fulfilled within 4-7 working days

Low Stock

Usually fulfilled within 4-7 working days

Restocking

Usually fulfilled in 2-4 weeks but some Restocking titles can take longer than 4 weeks.

Special Order

Usually fulfilled in 3-5 weeks but some Restocking titles can take longer than 4 weeks.

Pre-Order

Usually fulfilled within 7 working days from publication date. Take note that publisher may change publication date of a pre-order title without prior notice

 



URGENT DELIVERY - Can I get books earlier than 4-7 working days?

  • We regret that this is strictly not possible
  • In Stock and Low Stock books are usually fulfilled (even for self-collection) within 7 working days, barring unforeseen circumstances
  • We cannot guarantee that we can fulfill within the most optimistic estimate of 4 working days
  • To be on the safe side, you would need to assume fulfillment time of 7 working days (barring unforeseen circumstances)
  • Although fulfillment time for self-collection is also around 7 working days, this option should be chosen for more time-sensitive orders:
    • It is more reliable
    • Fulfillment time is more predictable as delivery to shop is done with our own staff instead of third-party courier
  • If you are getting books for someones birthday or other important events, please ensure to order the books 7 working days before

 

 

INTERNATIONAL DELIVERY
We only deliver to Singapore.
We can also deliver to Indonesia. Please check out OpenTrolley Bookstore Indonesia at http://opentrolley.co.id

 

 

 

Sending books to Singapore (from overseas)
Please refer to: http://otsg.helpscoutdocs.com/article/22-i-am-overseas-and-want-to-send-books-to-someone-in-singapore

 

 

For more information on delivery matters, please refer to: http://otsg.helpscoutdocs.com/category/27-delivery-matters