For customers who wish to save on delivery cost, you may collect your paid books at our partner store Toy Outpost at OrchardGateway, Orchard Road.

Please note fulfillment time of your order.

Do not come down before receiving our email notification (as your order may not be ready for collection yet).

 

Status

Estimated Fulfillment Time

In Stock

Usually can be collected after 4-7 working days.

Low Stock

Usually can be collected after 4-7 working days.

Restocking

Usually can be collected after 2-4 weeks but some Restocking titles can take longer than 4 weeks.

Special Order

Usually can be collected after 3-5 weeks but some Restocking titles can take longer than 4 weeks.

Pre-Order

Usually can be collected 7 working days after publication date. Take note that publisher may change publication date of a pre-order title without prior notice

 

Notification to Collect (IMPORTANT)
You will be notified via email once your books are ready for collection (usually email notification comes 5 working days after purchase date).
Do not come down to collect unless you have received this notification.

Important notes:

  • Please note that we do not store unpaid books at our collection point.
  • Books have to be ordered and paid for, before we send them for collection.

Fulfillment time:

  • Fulfillment time for self-collect option is the same as with delivery, that is: 4-7 working days for In Stock/Low Stock items
  • We do not stock unpaid books at our collection point

Collecting your books

  • Collection notification will be emailed to you after 4-7 working days
  • Once you received this email, you can come down to collect your books
  • Do not collect if you have not received our email notification
  • Provide staff with your Name and Order Number when collecting.
  • Please collect within 7 days from the date of notification to avoid $2 late fee
  • Please note that orders uncollected after 1 month will be removed from our collection point
  • Do not collect if you have not received our email notification

 

Collection point location

Shop's name = Toy Outpost
Orchard Gateway Basement 2

Shopping mall next to 313@Somerset, connected to Somerset MRT

277 Orchard Road
#B2-01 orchardgateway
Singapore 238858

 

For more information on self-collection including collection hours, please refer to: http://otsg.helpscoutdocs.com/category/29-collecting-your-order