Singapore-based online bookstore - 10 million titles - 7-day local delivery - tracking number

Information

Self-Collecting Your Books

 

IMPORTANT:

  • Orders placed before 22 March 2017:
    collection from our old collection point at Toy Outpost Orchard Gateway until 31 March 2017 2pm
  • Orders placed on 22 March 2017 onwards:
    collection from Toy Outpost Bugis Junction

 

For customers who wish to save on delivery cost, you may collect your paid books at our partner store Toy Outpost at Bugis Junction.

 

Please note fulfillment time of your order.

Do not come down before receiving our email notification (as your order may not be ready for collection yet).

 

Status

Estimated Fulfillment Time

In Stock

Usually can be collected after 4-7 working days.

Low Stock

Usually can be collected after 4-7 working days.

Restocking

Usually can be collected after 2-4 weeks but some Restocking titles can take longer than 4 weeks.

Special Order

Usually can be collected after 3-5 weeks but some Restocking titles can take longer than 4 weeks.

Pre-Order

Usually can be collected 7 working days after publication date. Take note that publisher may change publication date of a pre-order title without prior notice

 

Notification to Collect (IMPORTANT)
You will be notified via email once your books are ready for collection (usually email notification comes 5 working days after purchase date).
Do not come down to collect unless you have received this notification.

 

Important notes:

  • Please note that we do not store unpaid books at our collection point.
  • Books have to be ordered and paid for, before we send them for collection.

Fulfillment time:

  • Fulfillment time for self-collect option is the same as with delivery, that is: 4-7 working days for In Stock/Low Stock items
  • We do not stock unpaid books at our collection point

Collecting your books

  • Collection notification will be emailed to you after 4-7 working days
  • Once you received this email, you can come down to collect your books
  • Do not collect if you have not received our email notification
  • Provide staff with your Name and Order Number when collecting.
  • Please collect within 7 days from the date of notification to avoid $2 late fee
  • Please note that orders uncollected after 1 month will be removed from our collection point
  • Do not collect if you have not received our email notification

 

Collection point location

IMPORTANT:

  • Orders placed before 22 March 2017:
    collection from our old collection point at Toy Outpost Orchard Gateway until 31 March 2017 2pm
  • Orders placed on 22 March 2017 onwards:
    collection from Toy Outpost Bugis Junction

 

Shop's name = Toy Outpost (for orders placed before 22 March 2017)
Orchard Gateway Basement 2
Shopping mall next to 313@Somerset, connected to Somerset MRT

 

Shop's name = Toy Outpost (for orders placed from 22 March 2017 onwards)
Bugis Junction
200 Victoria St, #03-10B,
Singapore 188021

 

Collection time:

 

  1. Weekdays (Monday to Friday):
    1pm to 5pm then 6pm to 9pm (closed between 5pm to 6pm for dinner time)
  2. Weekends (Saturday and Sunday):
    1pm to 5pm then 6.30pm to 9pm (closed between 5pm to 6.30pm for dinner time)

 

For more information on self-collection including collection hours, please refer to: http://otsg.helpscoutdocs.com/category/29-collecting-your-order