Is my order successful?
To check if your order is successful:
-
Go to Track Orders page
-
Locate your order and click the order number
-
If payment status = PAID, then payment is successful
-
Your order is being processed
If status is UNPAID although you have made payment, please contact us at customers@opentrolley.com.sg and mention your order number.
Can I cancel or modify my orders?
-
We regret that goods sold are not exchangeable or refundable even if the books are not delivered or received yet
-
We urge our customers to be certain that they want the books before placing an order with us
How can I print receipt?
-
Go to Track Orders page
-
Locate your order and click your order number
-
On order details page, you can click “Print Official Receipt” (this link is placed on the top-right side of the page)
How can I return an incorrect, faulty or damaged item?
Should you receive any items that:
-
You did not order
-
Are damaged or defective
-
Are materially different than described on our website
Please contact us at customers@opentrolley.com.sg giving us details of your order:
-
Your order number
-
Date you received or collected the book
-
Photos of the book, clearly showing the damage or defect
Important Note
Should you find defective or damaged items, you must inform us within 3 working days after receiving the goods.