Is my order ready for collection?
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Orders are usually ready for collection 6-9 days after payment date
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Once it is ready, an SMS containing locker PIN will be sent to your mobile phone number entered during checkout
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If you do not receive any email notifications after 7 working days, please do the following steps
To check if your order is already at locker:
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Go to Track Orders page
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Locate your order and click your order number
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Under Activity Log section, check if there is a line showing "Dispatched" and check "Dispatch Date"
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If it has been dispatched, you should be able to find tracking number that starts with NVSG
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Use this tracking number and check parcel status at https://www.ninjavan.co/en-sg/tracking
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Ensure the phone number associated with your order is correct because PIN will be sent to that mobile number via SMS or Whatsapp
For any assistance, please contact our customer service
Where are your collection points?
Over 700 PICK lockers are available. Please find all locations from https://www.picknetwork.com/pick-lockers
What should I bring to collect my books?
Please take note of the unique code sent via SMS to your contact number to retrieve the package from locker.
Can I ask someone to collect on my behalf?
Yes, you can. You need to forward the PIN you receive to your representative so he/she can retrieve your package.