Singapore-based online bookstore - 15 million titles - 7-day local delivery - trackable


Locker or Self Collection


Is my order ready for collection?

  • Orders are usually ready for collection 6-9 days after payment date
  • Once it is ready, an SMS containing locker PIN will be sent to your mobile phone number entered during checkout
  • If you do not receive any email notifications after 7 working days, please do the following steps


To check if your order is already at locker:

  • Go to Track Orders page
  • Locate your order and click your order number
  • Under Activity Log section, check if there is a line showing "Dispatched" and check "Dispatch Date"
  • If it has been dispatched, you should be able to find tracking number that starts with NVSG
  • Use this tracking number and check parcel status at
  • Ensure the phone number associated with your order is correct because PIN will be sent to that mobile number via SMS or Whatsapp

For any assistance, please contact our customer service




Where are your collection points?

Over 700 PICK lockers are available. Please find all locations from




What should I bring to collect my books?

Please take note of the unique code sent via SMS to your contact number to retrieve the package from locker.




Can I ask someone to collect on my behalf?

Yes, you can. You need to forward the PIN you receive to your representative so he/she can retrieve your package.